Refund policy

1. General principle

Plans are monthly subscriptions with no minimum term. The client pays for each period in advance and may stop the renewal at any time.

As the services are performed continuously throughout the invoiced period, amounts corresponding to a period already begun are not refunded pro rata, save in the cases listed below.

2. Cancelling a subscription

Cancellation can be made at any time from the client area, without reason or charge.

It ends future charges. Services remain available until the end of the period already paid for; no further amount is then charged.

3. Situations giving rise to a refund

A full or partial refund is granted in the following cases:

• a charge taken after the cancellation date requested by the client;
• a duplicate charge or billing error attributable to MYN07 Technologies;
• a charge resulting from an unauthorised transaction, after verification;
• a service subscribed to but never delivered, where the failure is attributable to MYN07 Technologies.

4. Situations not giving rise to a refund

• a change of mind after the current period's work has been performed;
• search or advertising results considered insufficient, those services being subject to an obligation of means;
• inability to perform the work for want of material or access not supplied by the client;
• suspension or termination on grounds of non-payment or breach by the client of their obligations.

5. Requesting a refund

Requests should be sent to info@myn07technologies.com, stating the email address linked to the subscription, the date and amount of the disputed charge, and the reason.

Receipt is acknowledged within three (3) business days. The request is dealt with within ten (10) business days.

6. How refunds are paid

Any refund granted is made to the original payment method. No refund is paid in cash, by transfer to another payment method, or as credit without the client's agreement.

The time taken for funds to arrive depends on the card issuer and is generally between five (5) and ten (10) business days after processing.

7. Disputes with the card issuer

Before raising a chargeback with their bank, the client is invited to contact MYN07 Technologies: most situations are resolved more quickly this way.

A chargeback raised without prior contact may lead to immediate suspension of services while the matter is investigated.

8. Consumer rights

Where the client is a consumer within the meaning of Quebec's Consumer Protection Act, the rights conferred by that Act apply in full and prevail over this policy.

This policy restricts no legal remedy otherwise available to the client.